Delivery & Returns Policy

Delivery

We currently deliver within the UK, including Northern Ireland, Highlands and Islands, Scilly Isles, and the Isle of Man. Please contact sales@kokorogin.com to discuss options for international orders.

We deliver to any UK address for £5.00, or free on orders over £35.

Once your order has been placed, it will be processed within one working day.

Orders placed before 1pm on a working day will usually be dispatched the same day and arrive within two working days.

Please note that someone over the age of 18 needs to be at the delivery address to sign for the parcel.

Any queries regarding your delivery please email sales@kokorogin.com

Returns, Refunds & Cancellations

If you are unhappy with products purchased which are not faulty, we will refund your money, or exchange the products if you inform us within seven days after the day following the delivery of the goods. In this event, the products must be returned to us in good condition. We will make reimbursements within 30 days of cancellation. Any product returned must be within its original packaging. (Unfortunately, we cannot pay for the delivery charge of unwanted products.)

However, if any products that we send to you are faulty or damaged, we will replace them or reimburse you for the expense, including the cost of delivery, if you prefer. If products are faulty or damaged, we require that you tell us within a reasonable time of receipt of the products. All refunds and reimbursements will be paid within 30 days of your notifying us of your wish to return the products. Any product returned must be adequately packed to avoid any possible damage.